Terms of Service
This website is operated by Jersey Clinic part of Rogal Customs Agnieszka Rogalska Company. Throughout the site, the terms “we”, “us” and “our” refer to Jersey Clinic. Jersey Clinic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Orders must be paid in full before the order begins unless otherwise approved by Jersey Clinic’s staff. If you pay via check, the turn around time schedule on your order will not begin until your check clears.
2. Art Approval & Order Proofing
ll artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Jersey Clinic will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses.
Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays. Please note that rush orders of less than 50 garments may not receive proofs if you ask us to move forward as soon as possible while referencing your own submitted mock-up or print file/s.
If this applies and you only submitted a mock-up, we will do our very best to recreate your design as closely as possible, however, please keep in mind that recreating artwork identical to a low resolution mock-up or print file (anything under 300 DPI) is almost impossible especially under a rushed lead time.
If you submitted print files and mock-ups for your rush order, we will use your exact print files (sizing, colors, & quality) to produce your prints and will use your mock-ups as placement guides. If you require a mock-up prior to production on rush orders (of under 50 garments), you must let us know as soon as you place your order or it will be difficult to meet your deadline.
3. Turnaroud time
The turn around time on your order with Jersey Clinic starts when you have paid in full, we have all information required to complete your order (all artwork, working/correct tags, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved.
Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is up to 10 Business Days Average + Shipping.
Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time.
If you have a deadline for your order, it is very important that you let us know when placing your order; rush fee may apply if there is not enough time to complete your order under normal circumstances.
If you do not advise us about a due date until after your order has been paid for and processed in our system, we may not be able to accommodate your request. Any circumstances out of Jersey Clinic's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
4. Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (precuting fabric, printing, hem tagging, etc.) has begun on the order.
Jersey Clinic cannot be responsible for any shipping delays / failures caused by the shipping company. Our responsibility ends once package are collected by courier company.
Example: UPS/FEDEX lost the package. UPS/FEDEX cannot deliver your package on time due to inclement weather. UPS/FEDEX delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
5. Returns Policy
You may return any item bought from our non custom range within 30 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, badged or printed
- Goods that have been assembled in line with your requirements
- Goods that have been specially procured in line with your requirements
Please contact Jersey Clinic if you have any questions
Rogal Customs Agnieszka Rogalska
Nadbuzanska 81, Orchówek