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Frequently asked questions

FREQUENTLY ASKED QUESTIONS

We tried to collect all important informations at the following section, however if You got any additional questions or concerns please contact our Customer Service Representatives.

How long I have to wait untill I’ll get my order?

Our average production time is 14 business days.

Do you ship to my country?

Yes, we ship worldwide.

Can I re-order existing design made for our team?

Yes. There are no minimums on re-orders as long as nothing changes to the design except names and numbers.

How do I know what size to choose?

Please visit the “sizing” tab on product page for the details

What is Your minimum order quantity?

Minimum order is  3 piece. There is no minimum on reorder! You can re-order even one piece.

What are the prices for Your products?

Our pricing sheet can be found on the product cart.

What method of payment do You accept?

We accept PayPal and wire transfers.

What are payment terms?

We require full payment before production stage.

Can I get an invoice?

Yes, we are invoicing all of our sales.

I have an tournament/event, can you meet this date?

Dependent on our current available production capacity and how quickly You need the product.

Our process is a combined effort between the two of us. There are key milestones we’ll both need to reach, on a specific timeline, to ensure Your product is delivered on-time for Your event.

What are our hours of operation?

Our office is open from (CET) 8 a.m. – 5 p.m., Monday through Friday.

How to contact us?

You can use our contact form, send us e-mail on contact[at]gamerclinic.com, or drop us an message on Facebook profile: Gamer Clinic.

I want my product to be fully custom designed. Can You help?

Yes! Our in-house designers will prepare everything based on Your brief.

How much does custom design cost?

Custom design fee is €150 / $180 / £120.

What details You need to make me a fully custom design?

We need following details:

  • Colors which we should use in the design,
  • Team Logo,
  • Sponsor Logos,
  • Specify font for lettering of names and numbers. Please find and paste font link from: www.dafont.com.
  • Short description about final look of the design,
  • Some pictures of sample designs which You like the most.
I dont have a team logo. Can You design it? How much does it cost?

We can help with every aspect of Your custom product look. Fully custom logo design costs €150 / $180 / £120.

If You need something simple like lettering with some basic effects please contact us, we will adjust the price based on time spent on the design process.

How long i need to wait to see first drafts?

Our designers need up to 10 business days to sent You the first draft.

I want submit my own design, how to do it?

You need to download our templates, prepare design based on our guide and sent us back the file.

How to sent You my design file?

You can sent us file via email or using file sharing services. We recommend to sent files by wetransfer.com.

Do You have some stock designs which can be adjusted to my requirements?

Yes! We got some semi-custom designs. We can change the colors, place names and numbers. Everything for free! Please check our semi-custom section.

What informations You need to prepare me semi custom design?
  • Choose design You like from stock designs located on our website
  • Short description of changes You would like to make on chosen semi-custom design (mainly colors)
  • Specify font for lettering of names and numbers. Please find and paste font link using website www.dafont.com
  • Logotypes which You would like to place on the design.
How can I order non cutom product?

Just click on a product, add it to shopping cart and finalize shopping process.

How can I order custom product?

Most of our products are customizable. Just browse our offer and sent us a message with basic info.

Our team will then come back to you with a final offer and will finalize all details.